On over-estimating the intelligence of the person at the other end of the phone

On over-estimating the intelligence of the person at the other end of the phone

This exchange – part of a conversation with a call centre belonging to a well-known company - is 100 per cent genuine, and what follows left me unable to speak for at least half an hour:

Me: "Could you send confirmation to my email address?"

Call centre: "Sure – ready for it now"

Me: "My first name dot my last name at gmail dot com"

Them: "Cool! How did you get that?"

Me: *Facepalms*

Sometimes, I despair for the future of the human race